Frequently Asked Questions
Carpet, Upholstery, Tile Cleaning Questions
- What type of chemicals do you use? And are they safe?
- How soon will I be able to walk on my carpet again?
- Can you clean carpet or rugs over hardwood floors?
- How safe are your cleaning and protection methods?
- Can you get the pet odor out of my carpet?
- Can all Stains be removed?
- How do I contact Complete Floor Care SD?
- How do I make an appointment?
- Do you provide services beside carpet cleaning and flood repair?
- Is Complete Floor Care SD certified?
- What is your service area?
What type of chemicals do you use? Are they safe?
We are very proud of the fact that we use Planet Guard products, eco friendly and effective green cleaning products that don't have synthetic chemicals, allergens or dangerous toxins. Made with all-natural ingredients, our cleaning products are absolutely one of the safest used in our industry today. Learn more about our Green Cleaning.
How soon will I be able to walk on my carpet again?
Keep pets, children and regular traffic off the carpet for a period of six hours. Adults may use the carpet lightly immediately after cleaning by wearing socks or house slippers. Some carpets may still feel slightly damp for up to 18 hours depending on the carpet fiber type and soiling condition. This is normal and will not cause any problems.
Can you clean carpet or rugs over hardwood floors?
Yes, we have our system set up where the backing of the carpet or rug is not ever saturated, therefore no problem with wood floors underneath. Oriental rugs and all woven rugs should be cleaned in-plant by hand for the best results.
How safe are your cleaning and protection methods?
We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any harsh chemicals nor will we leave any irritant residues.
Can you get the pet odor out of my carpet?
Pet odor is a very common problem that could be much more complex than on first impression. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.
The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate this problem, the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, can not guarantee complete removal of the odor. Learn more about our Pet Odor Removal Services.
Can all Stains be removed?
That is the million dollar question, and the difference between a happy customer and a dissatisfied one. Of course, there are permanent stains that can never be removed and should be addressed by carpet cleaning professionals such as Complete Floor Care. Pet urine stains, any type of artificially colored stains, and many others are nearly impossible to remove, but can be lightened. Stain kits are available to remove these stains but once again there are factors involved as far as longevity of the stain, volume and carpet color as well.
How do I contact Complete Floor Care SD?
1-858-457-2800. Our professional staff is available to help you with any questions about our carpet and floor cleaning services.
How do I make an appointment?
There are two ways to make an appointment: You could call us at 1-858-457-2800 or use our easy contact form to schedule an appointment. You will receive an immediate response. We value your time as much as you do.
Do you provide services beside carpet cleaning and flood repair?
Yes, our certified technicians are also proficient in re-stretching & repair, upholstery, area rug, and hard surface flooring cleaning, including wood flooring, grout, ceramic tile and natural stone. We also offer other services as pet odor removal, stain removal, stain protectors and soil protectors. Find out more in our Services page.
Is Complete Floor Care SD certified?
Complete Floor Care SD is a certified firm with the IICRC, the Institute of Inspection, Cleaning, and Restoration. The IICRC is the most recognized organization for certification of high quality carpet, rug, and upholstery cleaners.
Our founder, Don Sargent, is an IICRC Certified Master Textile Cleaner, the highest level of certification granted within the IICRC. He has been a carpet cleaner in San Diego for nearly 20 years. Our knowledgeable staff applies the most rigorous, up-to-date and eco-friendly standards to your carpet and floor cleaning needs.
What is your service area?
Our primary service area focuses on San Diego County. Find out more about the areas we serve in San Diego, CA.
If you’re outside our area, please contact us at 1-858-457-2800 to see how we can help you.